| A | Hotel Accessibility |
The convenience of the hotel's location in relation to nearby attractions, the airport, and parking facilities. |
| 1 | Parking convenience |
Ease of parking availability and access to the hotel. |
| 2 | Location convenience |
The ease of access to nearby attractions and the airport, enhancing the overall experience. |
| 3 | Location attractions |
Nearby attractions and points of interest that enhance the overall experience of staying at the hotel. |
| B | Hotel Experience |
Overall satisfaction with the hotel, including the quality of service, cleanliness, comfort, and the atmosphere provided. |
| 4 | Family atmosphere |
A welcoming and friendly environment that makes guests feel at home. |
| 5 | Positive overall experience |
General satisfaction with the stay and services provided. |
| 6 | Hotel quality |
Overall satisfaction with the hotel experience, including cleanliness and comfort. |
| C | Room Quality |
The comfort, size, and amenities of the hotel rooms, as well as the modernity of the decor. |
| 7 | Spacious rooms |
Room size and layout contributing to comfort and satisfaction. |
| 8 | Modern decor |
Contemporary design and aesthetic appeal of the hotel facilities. |
| 9 | Room comfort and amenities |
Comfortable accommodations and available facilities. |
| D | Service Excellence |
The quality of service from hotel staff, including friendliness, helpfulness, and innovative service features. |
| 10 | Innovative Service |
Unique and modern service features that enhance the guest experience. |
| 11 | Staff friendliness and service |
Positive interactions with staff and their helpfulness. |
| E | Dining Experience |
The quality of food and service in the hotel's dining facilities, including breakfast and restaurant offerings. |
| 12 | Restaurant quality |
Quality of food and service in the hotel's restaurant, including specific dishes and overall dining experience. |
| 13 | Breakfast quality |
Quality and satisfaction with the breakfast offerings at the hotel. |
| F | Hotel Maintenance and Cleanliness |
The hotel's commitment to maintaining a high standard of cleanliness and the quality of recent renovations. |
| 14 | Cleanliness and maintenance |
High standards of cleanliness and prompt resolution of issues. |
| 15 | Renovation quality |
Recent updates and improvements to the hotel's interior and facilities. |
| G | Hotel Guest Amenities |
Features and services provided by the hotel to enhance guest comfort, including pet-friendly policies and a quiet environment. |
| 16 | Pet friendliness |
Accommodation policies and services for guests traveling with pets. |
| 17 | Quiet environment |
The tranquility and peacefulness of the hotel surroundings. |
| H | Hotel Check-in and Value |
The hotel's provision of a seamless self check-in experience and the affordability of its accommodations. |
| 18 | Self check-in experience |
Ease and convenience of the self check-in process at the hotel. |
| 19 | Affordability |
Emphasis on the cost-effectiveness of accommodations. |
| A | Room Comfort Issues |
Concerns related to the comfort and atmosphere of the room, including size, odor, temperature, bedding, and air quality. |
| 1 | Air Quality |
Concerns about humidity and air conditioning effectiveness in accommodations. |
| 2 | Room atmosphere |
The overall ambiance and comfort level of the property, including temperature and decor. |
| 3 | Bedding Comfort |
Issues related to the comfort of bedding, including duvet thickness and mattress hardness. |
| 4 | Room conditions |
Issues related to the size and comfort of the room. |
| 5 | Odor issues |
Concerns regarding unpleasant smells in the room affecting the overall experience. |
| B | Noise and Light Disturbances |
Issues related to disturbances affecting sleep quality, including noise from internal or external sources and external lighting. |
| 6 | Noise disturbances |
Issues related to external and internal noise affecting the comfort of the stay. |
| 7 | Lighting disturbances |
Issues related to external lighting affecting sleep quality. |
| C | Facility Services and Maintenance |
Concerns regarding the availability and condition of services and facilities, including elevators, laundry, and 24-hour services. |
| 8 | Elevator Maintenance |
Concerns regarding the cleanliness and condition of the elevator facilities. |
| 9 | 24-Hour Services |
Concerns about the availability of services, such as kiosks, at all hours. |
| 10 | Laundry facilities |
Desire for laundry options, such as a clothes dryer, for convenience after swimming. |
| D | Utility Issues |
Problems related to the functionality and accessibility of utilities such as hot water, electrical sockets, and shower facilities. |
| 11 | Hot water issues |
Problems with the availability of hot water during the stay. |
| 12 | Electrical accessibility |
Challenges related to the availability and compatibility of electrical sockets and adapters. |
| 13 | Shower Facilities |
Issues related to the design and functionality of shower facilities. |
| E | Communication and Accessibility Challenges |
Issues related to the ease of accessing and communicating within the accommodation, including language barriers, staff availability, and compliance with accessibility regulations. |
| 14 | Language Barrier |
Issues related to communication difficulties with staff, impacting information access. |
| 15 | Staff availability |
Issues related to the presence and accessibility of staff during certain hours. |
| F | Other topics |
Topics which could not be grouped into themes. |
| 16 | Dining options |
Desire for more restaurant choices and dining facilities. |
| 17 | Safety concerns |
Issues related to potential hazards and safety measures in the facility. |
| 18 | Breakfast quality and pricing |
Concerns regarding the quality and value of breakfast offerings compared to local standards. |
| 19 | Television Services |
Concerns regarding the functionality and availability of TV channels. |
| 20 | Location accessibility |
Challenges related to finding the location of the accommodation. |
| 21 | Wi-Fi Quality |
Concerns about the adequacy of Wi-Fi for different devices and needs. |
| 22 | Amenities availability |
Concerns regarding the presence and quality of basic amenities provided during the stay. |
| 23 | Cleanliness issues |
Concerns regarding the cleanliness of towels and bathroom facilities. |
| 24 | Check-in process issues |
Problems related to the check-in process, including accessibility and communication challenges. |
| 25 | Taxi Service Issues |
Concerns related to the organization and timeliness of taxi services. |
| 26 | Weather conditions |
Concerns regarding the temperature and overall weather during the stay. |
| A | Room Features and Quality |
Information and feedback on the various types of rooms, their sizes, amenities, and maintenance updates such as new TVs and channels. |
| 1 | Minibar Services |
Discussion about the minibar options and pricing for guests. |
| 2 | Room Features and Maintenance |
Updates and improvements made to room amenities, such as new TVs and channels. |
| 3 | Room Options and Amenities |
Information regarding different types of rooms and their features. |
| 4 | Room Quality and Size |
Discussion about the different sizes of rooms available and their consistent quality. |
| B | Guest Services and Experience |
Interactions, responses, and appreciation related to guest feedback, issues, and the overall service provided, reflecting a commitment to excellent customer service. |
| 5 | Guest Communication |
Interactions and responses from the hotel regarding guest feedback and issues. |
| 6 | Guest Experience |
Feedback and appreciation for the hospitality and service provided to guests. |
| 7 | Customer Service |
Responses reflect appreciation for guest feedback and a commitment to service. |
| C | Room Size Concerns |
Concerns and discussions regarding the size of the rooms provided to guests, including availability and issues. |
| 8 | Room Size Issues |
Concerns regarding the size of the rooms provided to guests. |
| 9 | Room Availability |
Information regarding different room sizes and reservation details. |
| D | Other topics |
Topics which could not be grouped into themes. |
| 10 | Health and Safety Protocols |
Measures taken in response to health concerns, including closures for sterilization. |